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Cover image for product 0470177144
O'Fallon
ISBN: 978-0-470-17714-3
Paperback
512 pages
February 2010, ©2011
This is an out of stock title.
  • Description
  • Hallmark Features
This newly updated edition is  a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there.  Multidimensional case studies, taking a practical approach, challenge readers  to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.  
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