Veterinary Healthcare Services: Options in Delivery

Team building and leadership are keys to success in the veterinary practice of the new millennium. Veterinary Healthcare Services: Options in Delivery provides options and inspiration for the development of those keys in any size practice. The entire staff, from the receptionist to the doctor, can contribute to the goals of the practice. The authors have built on the ideas of Thomas Catanzaro in presenting creative ways to build a practice that provides convenience and service to the client as well as professional growth to its staff. Some topics covered include:

• Average Client Transaction Rates


• The three R’s – rechecks, recalls, reminders


• Programs, protocols, and bundles


• Client retention


• The appointment book


• Preferred client programs


• Day admits


• Dental programs


• Geriatric programs


• Maintenance checklists


• Marketing promotions


• Ancillary services – resorts, grooming, and boutiques


• New technology

Other books by Thomas Catanzaro that emphasize the teamwork and management principles discussed here are:

• Building the Successful Veterinary Practice: Leadership Tools (Volume 1) Programs & Procedures (Volume 2) Innovation & Creativity (Volume 3)


• Veterinary Management in Transition: Preparing for the 21st Century