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Cover image for product 0787903531
Kaufman
ISBN: 978-0-7879-0353-4
Hardcover
650 pages
December 1996, ©1997, Pfeiffer
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  • Description
  • Table of Contents
The only practical guide to performance improvement that regards customer satisfaction as the ultimate goal! This book combines all the current improvement approaches into one comprehensive, holistic approach that can be successfully applied to individuals and organizations alike.
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