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Cover image for product 111901221X
Morris
ISBN: 978-1-119-01221-4
Paperback
312 pages
November 2015
Title in editorial stage
  • Description

The syllabus for each Lifecycle exam is pre-set, and ITIL Intermediate Certification Lifecycle Companion Study Guide covers each area of each syllabus, talking about each of the process areas, explaining concepts, noting terms that need to be understood for the exam, and providing real-life examples.

Not only will ITIL Intermediate Certification Lifecycle Companion Study Guide  cover each area of each exam syllabus, it will also cover:

  • Service strategy principles and processes
  • Governance
  • Organisation for service strategy
  • Technology considerations
  • Implementing service strategy
  • Challenges CSFs and Risks
  • Exam preparation

ITIL Intermediate Certification Lifecycle Companion Study Guide is the ultimate supporting guide to the Lifecycle exams, providing you comprehensive and detailed information with real life examples for the specific syllabus elements.

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