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Cover image for product 0470185481
Rubin
ISBN: 978-0-470-18548-3
Paperback
384 pages
May 2008
This is an out of stock title.
  • Description
  • Table of Contents
  • Author Information
Is your product user-friendly? Take these steps to find out

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

  • Learn to recognize factors that limit usability

  • Decide whether testing should occur in a lab setting or at the site where the product is used

  • Set up a test plan to assess goals for your product's usability

  • Choose and train effective test moderators

  • Decide on the best way to collect and review data

  • Report the results and make recommendations

  • Learn user-centered design principles and practices — the context for usability testing

  • Reap the benefits of templates, tables, models, case studies, and other tools of the trade

Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

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