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Cover image for product 1118988507
Hayes
ISBN: 978-1-118-98850-3
Hardcover
320 pages
December 2015
List Price: 472.00 USD
18,880,000 IRR افزودن به سبد
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Today’s hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training and retaining outstanding staff members are always challenging tasks, but every manager must master them. Rising labor costs, increasing competition for quality staff, changing employees’ attitudes, evolving guest expectations, and a proliferation of new laws that impact human resources policies and activities affect all hospitality managers.

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